Refund policy

Damages and Issues

During warmer months, we may halt shipping temporarily or altogether to help ensure that your chocolate arrives in the ideal condition. Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you have any concerns about your order or the condition of your chocolate, please contact us at camelliachocolates@gmail.com or 619.764.1553.

Return Policy: Consumable Goods

Due to the handmade nature of our chocolate and seasonal treats, we do not accept returns of consumable goods. We also strive to ensure that everyone is fully satisfied with their purchase.

Please note, we cannot accept returns on custom orders, final sale items, gift cards. 

If you have any concerns about your order or the condition of your chocolate, or if you receive an item in less than ideal condition, please contact us at camelliachocolates@gmail.com or 619.764.1553.

Return Policy: Returnable Items

We are able to accept returns of non-consumable items including, but not limited to: stickers, shirts, bandanas, and merchandise. These items have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Final sale merchandise, custom orders, and gift cards are excluded from the 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us at camelliachocolates@gmail.com or 619.764.1553 to start a return or refund, and we will provide instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at camelliachocolates@gmail.com or 619.764.1553.

Exchanges: Returnable Items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: Returnable Items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at camelliachocolates@gmail.com or 619.764.1553.